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... Building Stronger Counties for Tomorrow


      

Institute of Government for County Officials

Learn more about the Institute and view course descriptions.

 

South Carolina Counties:

Government that Works!

Learn more about this educational video.

Registration Form
Use to register for upcoming meetings and Institute courses.

 


Teleconference Training

View descriptions of past teleconferences.

 

Customer Service: A Step Above
Thursday, November 10th, 2005
Teleconference Overview & Agenda
Handouts in PDF Format:
Identifying the customer

What do customers want and need
Establishing rapport
Perceptions are reality
Body language
Tone of voice
Words that hurt or help
Effective listening
Why do customers get upset
Dealing with angry people...and handling complaints
Skills for staying calm, cool and collected
Customer situation



 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Orientation Training for Local Planning

Zoning Officials and Employees --
Thursday, May 12 & Tuesday, August 23, 2005

SC ETV Public Services Network
General Information on Orientation Training Program

Mark Your Calendars Flyer

Press Release

Statutory Requirements

Link to SC Planning Education Advisory Committee Website

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Part I:  Let's Get Started! 

Thursday, May 12, 2005 -- 9:00 a.m. -- 12:30 p.m. -- SC ETV Network
-- NOW ALSO APPROVED FOR 3 HOURS OF MCLE CREDIT (including 0.67 Ethics Credit) FOR ATTORNEYS -- 
Part I Teleconference Information

Part I Registration Form

Satellite Downlink Sites

Teleconference Checklist

FAQs (Frequently Asked Questions)

Certification Forms
ALL REGISTRATION INFORMATION IN PDF FILE
FINAL DETAILS


Part I Rebroadcast Schedule  

SC ETV’s Public Services Network has scheduled rebroadcasts of Part I of SCAC’s Orientation Training for Local Planning and Zoning Officials and Employees.

 

“Let’s Get Started!” will be rebroadcast on ETV Digital Channel (TBA) at the following dates and times:


Further Details

Agenda and Handouts

Model Attendance Certification Form

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Part II: Understanding Key
Concepts

             in Planning and Zoning 

Tuesday, August 23, 2005 -- 9:00 a.m. -- 12:15 p.m.

 SC ETV Public Services Network
-- ALSO APPROVED FOR 3 HOURS OF MCLE CREDIT FOR ATTORNEYS -- 

Part II Teleconference Information

Part II Information Sheet

Teleconference Checklist

Part II Registration Form

Satellite Downlink Sites

FAQs (Frequently Asked Questions)

Model Attendance Certification Form
ALL PART II INFORMATION IN PDF FILE

 

PART II HANDOUTS IN PDF FILE
Additional Resources:
Michael Criss's Notes - Why Plan, How to Plan I
Harold LeaMond's Notes: Who Plans
Harold LeaMond's Notes - How to Plan II

Bibliography - The Planning & Zoning Process

 

Part II Rebroadcast Schedule  

SC ETV’s Public Services Network has scheduled rebroadcasts of Part II of SCAC’s Orientation Training for Local Planning and Zoning Officials and Employees.

 

“Understanding Key Concepts in Planning and Zoning” will be rebroadcast on ETV Digital Channel (TBA) at the following dates and times:

 

Further Details

Agenda and Handouts
Model Attendance Certification Form

 

 

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South Carolina Association of Counties
1919 Thurmond Mall, Columbia, SC  29201
P.O. Box 8207, Columbia, SC   29202-8207
Telephone: 803-252-7255  Fax: 803-252-0379


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